Claims
How to File a Claim
Claims are handled by the insurer, not by this site. Here is the order of operations.
Last updated: 2026-09-14
The process
- Call the assistance number on your certificate first. For anything beyond a pharmacy visit, the insurer arranges and guarantees payment to the clinic directly — that is the difference between cashless treatment and chasing reimbursement afterwards.
- Collect documents. Medical report with diagnosis, itemised bills, receipts, and your contract number.
- Submit them to the insurer using the contacts printed on the certificate.
- Decision within 15 working days, counted from the day the insurer holds your complete document set. An additional investigation can extend that period.
The insurance contract is concluded with PrJSC IC “Euroins Ukraine”, and the insurer is the party that decides and pays claims. We can help you reach the right contact, but we cannot decide a claim.
Frequently asked questions
What if I paid the clinic myself?
Keep every receipt and the itemised bill — out-of-pocket costs within your sum insured are reimbursed after the claim is approved. There is no deductible to absorb first.
Get your certificate before you travel
Instant PDF, accepted at every open crossing. From €3.56.
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