Frequently Asked Questions

By law — for journalists, reporters, correspondents, media representatives and opinion leaders (Article 7 of the Law of Ukraine on Insurance). For all other travellers it is strongly recommended, and border officers may ask for proof of cover.

Selectively, yes. Checks are more likely for longer stays, work or media entry. Having the PDF ready keeps the crossing to seconds either way.

Immediately after payment, as a signed PDF to your email. The full flow from form to certificate takes about five minutes.

Yes, at every open crossing. The PDF carries a qualified electronic signature and is the contract itself. A printed backup is recommended in case your phone dies at the checkpoint.

Extended for most people: it raises the sum insured from €2,000 to €30,000 — the level accepted for Ukrainian visa applications — for roughly €2 more on a 3-day trip. Medical cover is otherwise the same in both.

In areas of active hostilities, in temporarily occupied territories, within 50 km of either, and in territories under a special access regime. Everywhere else in Ukraine is covered.

No. The insurer pays from the first hryvnia — there is no excess left for you.

Yes, in both plans, as a named insured risk. Radiation injury is a separate paid option and is off unless requested.

No — the term is fixed when the contract is signed. Buy a longer term up front, or a second policy for the extra days.

Yes. The policy cannot be issued to travellers aged 70 or over.

Contact the insurer, then send in your documents. A decision follows within 15 working days of the insurer receiving the full set; an additional investigation can extend that.

Land crossings from Poland, Slovakia, Hungary, Romania and Moldova. Crossings from Russia and Belarus are closed, and entry through occupied territory is illegal.